Real skills to engage your employees and clients

The Harvard Business Review (HBR) calls poor communication:

"The Silent Killer of Big Companies."

Logic would tell us that's probably true for small companies as well. Poor communication is a major player in employee disengagement and turnover. The 2014 Gallop State of the American Workplace Report cites that:

“Actively disengaged employees cost the US $450 - $550 Billion in lost productivity.”

Not to mention the cost of issues with customer satisfaction and project failure.

What’s the solution? According to the HBR, leaders who effectively manage the flow of communication in their organizations tend to “…put a premium on ensuring that people in their organization talk with each other, and not just to each other.”

This highly experiential training teaches the skills to do just that.

Take Aways:

  • Participants have a greater understanding of the benefits of effective communication as well as the cost of poor communication
  • Tangible skills to ensure the message sent is the message received
  • Specific skills to ensure the message received is the one intended by the sender
  • Participants better equipped to connect with others through communication
  • Leaders leave able to take responsibility for the quality of their communication
  • Increased sense of ownership & personal responsibility; less of a victim mentality
  • Better communicators = improved employee engagement, morale and retention; better customer service


  • Highly experienced and passionate facilitator
  • Engaging, interactive environment; lending itself to group participation    
  • Meaningful content to include:
    • Communication: Costs & benefits
    • Formula for effective communication
    • How to take responsibility for the message as the sender
    • How to take responsibility for the message as the receiver
    • The significance and techniques of non-verbal communication
    • Conscious Listening: Two* skills for real connection
  • Learning is anchored through experiential exercises

Audience: Leadership Level

Duration: 2 hour minimum, 3 hour training to include introduction and practice with five specific listening skills

Customization: Content can be tailored to meet your organization's needs. Longer training duration allows for deeper discussion, additional experiential learning exercises, more profound take aways

Fee: Varies dependent on duration, customization, preparation, materials & travel